Accessibility Standards for Customer Service, Accessibility for Ontarians with Disabilities Act, 2005, (the AODA)
Applies to: All Plexxus employees
Implemented: January 2012 Revised: December 2012
Plexxus strives to provide services in a manner that is accessible to the public (e.g. our hospital customers) and third parties (e.g. suppliers), and respects the dignity and independence of people with disabilities. We are committed to giving persons with disabilities an opportunity equal to that give to others to obtain, use and benefit from our goods or services.
This policy applies to all Plexxus employees.
We will ensure that our staff are trained and familiar with various assistive devices that we provide that may be used by customers and other third parties with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability .
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Plexxus will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Where Plexxus is a tenant, we will defer to the property manager or landlord to provide this notificat ion, as they typically manage the facilities.
Plexxus will provide training to employees and others who deal with the public or other third parties on our behalf.
Individuals in the following positions will be trained:
- Purchasing and Sourcing staff
- Other staff as deemed to have customer/supplier contact
- Human Resources
This training will be provided to staff at the time of hire, or soon thereafter . Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Plexxus’ plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Plexxus’ goods and services
Staff will be provided a copy of this policy and relevant training.
Customers who wish to provide feedback on the way Plexxus provides goods and services to people with disabilities can email the Vice President, Human Resources, firstname.lastname@example.org.
All feedback, including complaints, will be discussed with the appropriate parties. Customers can expect to hear back in five days.
End of Policy/Plan