Statement of Commitment

Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (Ontario) (AODA)

Plexxus strives to provide our services in a manner that is accessible to all of our stakeholders, and respects the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our products and services and to providing the benefit of the same services, in the same place and in a similar way to all customers.

When procuring goods, services and facilities on its own behalf and on behalf of its Customers, Plexxus will give consideration to incorporating accessibility criteria and features as required by the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (Ontario). Where applicable, procurement documents will specify the desired accessibility criteria to be met and provide guidelines for the evaluation of proposals in respect of those criteria. Where it is impractical for Plexxus to incorporate accessibility criteria and features in the procurement documents, the Plexxus RFP Coordinator will provide a written explanation on request.

Plexxus is also committed to ensuring that employment practices are accessible, and that accessible formats of information and communications supports are available to persons with disabilities, including web content.

View Plexxus Accessibility Standards for Customer Service Policy

View Plexxus Information & Communication Standards & Employment Standards (AODA)


Plexxus welcomes compliments and complaints regarding the manner in which it provides goods, services or information to persons with disabilities. Should you have a complaint that you would like to have addressed, please follow the AODA Complaint Procedure as detailed below:

AODA Complaint Procedure

Plexxus will manage complaints efficiently, fairly, effectively, and uniformly. In the event that an AODA complaint is registered in respect of any aspect of the competitive procurement process, the complainant shall submit the complaint in writing by mail, fax or email to Plexxus, including the following:

  1. specific identification of the AODA accessibility requirement that is alleged to have been breached;
  2. specific description of each act alleged to have breached the AODA requirement;
  3. precise statement of the relevant facts;
  4. identification of the issues to be resolved;
  5. complainant’s arguments and supporting documentation; and
  6. complainant’s requested remedy.

Once a written complaint has been submitted to Plexxus (to the contact identified in the procurement document or contract), receipt will be acknowledged within five (5) business days. If the information regarding the complaint is incomplete, Plexxus will contact the complainant within ten (10) business days. Anonymous complaints will not be processed through this protocol.

Plexxus Contact Information

Attention: Marketing & Communications Manager
1 Dundas Street West Suite 1700
P.O. Box 83
Toronto, Ontario M5G 1Z3

If you require any documentation found on our website in an alternate form, please use contact information listed above.

Action Plan

Plexxus Accessibility for Ontarians Disability Act (AODA) Action Plan

For more details on Plexxus plan to ensure and facilitate compliance with the Accessibility for Ontarians with Disabilities Act (AODA), download a copy of our AODA Action Plan (pdf).   

If you require the report in an accessible format, please send an email to: