Purchase Order Terms & Conditions (PTC-0M)

For Medical Equipment & Devices

  1. Complete Agreement

    This Purchase Order, together with all documents, drawings and specifications referred to in this Purchase Order and the Contact Schedule attached to these Purchase Order Terms and Conditions  shall, when  accepted  by  the Supplier,  constitute the entire contract between the Supplier and Purchaser, and shall not be altered, amended or supplemented without the Purchaser’s prior written approval. If there is a Master Agreement between the parties that this  Purchase Order is  issued under, in the event of any conflict or inconsistency between these Purchase Order Terms and Conditions and the Master Agreement, the terms and conditions of the Master Agreement shall govern, excluding Section 2 of this Purchase Order, which prevails over any provision to the contrary in the Master Agreement. The Purchaser shall not be bound by any terms or conditions in any of the Supplier’s forms or documents. Either the Supplier’s written acceptance of this Purchase Order, or the shipment of any article, or the commencement of any work pursuant to this Purchase Order shall constitute unqualified acceptance and no contrary or additional terms or conditions shall apply. The Purchaser may insist upon strict compliance with these terms and conditions despite any previous custom, practice or course of dealing to the contrary.

  2. Purchaser

    The Purchaser under this Purchase Order shall be one of either: Hospital Administrative Services o/a Plexxus; or a hospital customer/member of Plexxus. The Purchaser is identified in the Purchase Order as the party at the applicable ship to address. The Purchaser (if Plexxus or a subsidiary of Plexxus) has the right to re-sell the goods purchased under this Purchase Order and the Master Agreement to hospital customers/members of Plexxus (the “Ultimate Purchaser”), and that Ultimate Purchaser shall be entitled to all the benefits of Supplier representations, warranties, covenants, and indemnities as if it were the Purchaser hereunder. All Purchaser contact information and addresses shall be listed in the Contact  Schedule. The Supplier shall select and use the appropriate site-specific contact information as applicable.

  3. Changes,Termination

    The Purchaser reserves the right to make any changes to this Purchase Order including, without limitation, changes in drawings and specifications, additions or deletions from the quantities, or termination of all or part of the Purchase Order. If any such change causes any increase or decrease in the cost of, or the time required for, the performance of any part of this Purchase Order, an equitable adjustment shall be made in the price or delivery date or both, and this Purchase Order shall be modified in writing accordingly. Any claim for an adjustment shall be asserted by the Supplier within thirty (30) days of the notification of change from the Purchaser.

  4. Prices, Payments

    Unless otherwise expressly stated in the Purchase Order, all prices specified shall be fixed, and in the currency indicated on the Purchase Order and shall include all charges and expenses of the Supplier, as well as freight and insurance to destination including packing, boxing, cartage and any and all applicable import and other taxes, fees and duties of federal, provincial and local governments. Any applicable HST taxes shall be shown separately. The time specified for payment of invoices, or for accepting any payment of discounts offered, shall run only from the date invoices satisfactory to the Purchaser are furnished to the Purchaser or satisfactory receipt of the goods by the Purchaser, whichever shall be the latter.

  5. Delivery

    The Supplier shall deliver the Equipment, which includes any products or goods that are being purchased pursuant to this Purchase Order (“Equipment”), to the destination(s) specified in the Purchase Order to the attention of the Medical Engineering or Biomedical Engineering department of the Purchaser (“Medical Engineering”) as specified in the Contact Schedule, or such other destination as the Purchaser may inform the Supplier in writing from time to time. Large volume shipments, larger than one (1) standard drop skid, must be made through special arrangements with Medical Engineering of the Purchaser. Equipment must be received by the Purchaser a minimum of five (5) days prior to first scheduled use of the Equipment to allow sufficient time for incoming inspection and documentation. The Supplier must notify the Medical Engineering department of the Purchaser of delivery particulars in advance of delivery as required by the Purchaser, and without limiting the particulars required, shall provide the following: delivery date, mode of shipment, name of shipping/courier company, courier tracking or identification number and special instructions regarding handling, uncrating, and assembly. Prior to the delivery date(s) specified, if any, the Supplier shall send the information to the Purchaser as listed on the Contact Schedule.

    Delivery shall not be complete and title shall not pass to the Purchaser, until the Equipment has been received which complies with the terms and conditions of this Purchase Order. All risk of damage or loss until completion of delivery shall be on the Supplier. Acceptance of Equipment shall not bind the Purchaser to accept future shipments. Where a delivery date or schedule is specified in this Purchase Order, timely delivery to the  destination is  of the essence, and the Supplier shall be responsible to ensure that such delivery is made and shall advise the Purchaser immediately of any anticipated delays and the reasons therefor. The Supplier is responsible, at its expense, within tw o (2) days of delivery of the Equipment, for the disposal off-site of the crating and packaging of the Equipment when requested by the Purchaser. The Supplier shall contact the Purchaser within two (2) days of delivery of the Equipment if disposal off-site is not possible and disposal on-site shall be made through the approval of the Purchaser at the Supplier’s expense.

  6. Shipment

    The Supplier shall suitably pack, mark and ship in adequate protective packaging, and in accordance with any instructions from the Purchaser and the requirements of common carriers, in a manner to secure the lowest transportation cost, appropriate for the Equipment being purchased, and no additional charge shall be made by the Supplier therefor unless otherwise stated in this Purchase Order. The Supplier shall be liable for any difference in freight/transportation charges or damage to the Equipment resulting directly or indirectly from any failure by the Supplier to  comply with this section.

  7. Inspection

    The Purchaser shall have the right to inspect and test the Equipment at any time during manufacture or prior to shipment and to final inspection within a reasonable time after arrival at the ultimate destination. The Supplier must specify, in writing, any installation and/or special test tools and/or components and/or kit requirements for the proper use and maintenance of the Equipment. The Medical Engineering department of the Purchaser shall be notified of such requirements before the Equipment is shipped. The Purchaser’s personnel and/or authorized representative shall be allowed reasonable access to the Supplier’s plant(s), and to those of the Supplier’s suppliers, for the purposes of inspection and observation of progress towards completion of order.

  8. Acceptance Testing

    There shall be an acceptance period of thirty (30) days (“Acceptance Testing Period”) following clinical installation of the Equipment including all accessories and documentation (“Clinical Installation”). Clinical Installation shall be deemed to be completed at the time that Equipment, accessories and documentation are received in full. Equipment shall not be deemed to be accepted until after installation, configuration, calibration, and acceptance/performance testing and clinical training as set out in Section 13 have been completed and the Equipment has operated for the Acceptance Testing Period all to the Purchaser’s satisfaction. Payment may be withheld until the Purchaser is satisfied that the Equipment is functioning properly and meets the Purchaser’s requirements. The Purchaser shall be notified promptly should there be any concerns or problems. If any problems remain unresolved at the end of the Acceptance Testing Period, the Purchaser reserves the right to return the Equipment or have it removed for a full refund of money paid against this Purchase Order or to extend the Acceptance Testing Period at the sole discretion of the Purchaser.

  9. Rejected Equipment

    The Supplier shall be responsible for removal or replacement of any rejected Equipment, as set out in Section 8 or otherwise, at its own expense. Equipment rejected by the Purchaser shall be at the Supplier’s risk for damage or loss. The payment for the Equipment shall in no way impair the Purchaser’s right to reject certain Equipment or  to avail itself of any other remedies to which the Purchaser may be entitled.

  10. Ownership

    Ownership of any documents, including specifications or drawings, supplied by the Purchaser, or produced by the Supplier upon request of the Purchaser, shall rest with the Purchaser at all times.

  11. Warranty, Guarantee, Compliance

    The Supplier warrants that the Equipment and/or work shall conform to the description and applicable specifications, drawings, samples or other description furnished or specified by the Purchaser, shall be of good merchantable quality, of good material and workmanship, free from defect and fit and sufficient for the purposes intended, for the period of time set out in this Purchase Order, and failing a specific term, the period of three (3) years from the date of Clinical Installation (“Warranty Period”). Clinical Installation of the Equipment shall be deemed to  be completed at the time  the Equipment, accessories and documentation are received in full and Medical Engineering has auth orized the use of the Equipment. During the Warranty Period, defective Equipment and or parts shall be replaced at the Supplier’s expense as well as all labour charges for the Warranty Period. The Supplier also warrants that the Equipment and/or work shall be new, unless stated in the Purchase Order, shall comply with all federal, provincial and local laws, regulations and orders applicable to the manufacture, sale, packaging, storage, labeling and delivery of the Equipment and to the performance of the work, that the Supplier has absolute title, and that the use of the Equipment by the Purchaser shall not infringe on any other entities’ rights. The warranties shall apply notwithstanding any inspection, testing, acceptance of, or payment for the Equipment. The foregoing is in addition to any warranty or service guarantee given by the Supplier to the Purchaser or implied by law.

  12. Right To Return After Acceptance

    The Purchaser reserves the right to return the Equipment, should it fail more than three (3) times during the Warranty Period, for a full refund or request a new replacement of the same type of Equipment to be delivered, with a full warranty (including parts and labor) at no cost to the Purchaser. Failures that result from user negligence or unfamiliarity with the system shall not constitute Equipment failure in this regard.

  13. Service, Clinical & Sterilization Training

    The Supplier shall provide the following training for at least two (2) individuals specified by the Purchaser:

    1. Service Training which shall include technical training. At the option of the Purchaser, the Service Training shall take place within ninety (90) days of the delivery of the Equipment or after the expiry of the Warranty Period unless otherwise agreed to. At the request of the Purchaser, the Service Training shall take place at the Supplier’s site in accordance with the cost provisions set out below in this section;
    2. Clinical Training on the Equipment regarding operation of the Equipment; and
    3. Sterilization Training for the cleaning, disinfecting and sterilizing of Equipment that is not intended to be single use or any single-use Equipment received unsterile which requires sterilization prior to use.All training shall be provided directly by the Supplier’s staff. There shall be no third-party training unless otherwise agreed to in writing. After the Service, Clinical, and Sterilization Training on the Equipment has been completed, the Purchaser reserves the right to request additional follow-up training for a period of twelve (12) months commencing after the completion of the Clinical Installation or after the delivery of the Equipment if there is no Clinical Installation. The Purchaser shall have the right to videotape all such training sessions, provided, however, that such taped sessions shall be used solely by the Purchaser to train its staff. The cost of all the training, excluding travel and accommodation for the Purchaser’s staff to attend training course(s) at the Supplier’s facilities if necessary, shall be borne by the Supplier. The payment of any training travel and accommodation costs shall be mutually agreed to by the parties. The Purchaser reserves the right to have different types of training provided to different individuals.
  14. Cleaning Disinfecting and Sterilization

    For any Equipment that is not intended to be single use, or any single-use Equipment received unsterile which requires sterilization prior to use, prior to the delivery of the Equipment, the Supplier shall submit to the Manager/Director of the Regional Processing Centre/Central Processing/Sterile Processing department of the Purchaser:

    1. a letter from a senior official of a quality, safety, regulatory or compliance department or unit of the manufacturer of the Equipment clearly stating the recommended validation process parameters for the specific Equipment and/or a Scientific Validation Report that deals with the efficacy of the cleaning, disinfecting and sterilization of the Equipment, as applicable;
    2. reprocessing instructions: step-by-step instructions on the cleaning, disinfection, maintenance, sterilization, reprocessing, disassembly and reassembly of the specific Equipment;
    3. for Equipment sets containing multiple instruments: a picture of the Equipment set contents and a catalogued list of the individual pieces of the Equipment sets; and
    4. for containerized Equipment sets: a letter and/or a Scientific Validation Report stating Equipment consisting of multiple instruments can be sterilized as a set in the container provided and a catalogued list of the individual pieces of the containerized Equipment sets.
  15. Manuals & Bulletins

    The following manuals/materials must be provided at no charge and shipped with the Equipment, unless otherwise specified in the Purchase Order:

    1. Two (2) complete sets of operator/user manuals, including software manuals as applicable and any other printed or electronic media available for user education (e.g. videos, CD-ROMS); and
    2. Two (2) complete sets of service manuals including but not limited to, electrical/mechanical/pneumatic schematics manuals, parts lists, pricing lists or schedules, software manuals, troubleshooting guides as applicableThe Supplier shall forward to the Medical Engineering department of the Purchaser, any service bulletins, clinical user bulletins, or similar type of or related bulletin including, but not limited to, on-line technical resources that relate to the Equipment, as long as the Equipment is still being used or the Purchaser still requires the Equipment, at no additional cost to the Purchaser.
  16. Service Support/Replacement Parts

    The Supplier shall:

    1. ensure that full service support and parts must be available for a period of seven (7) years following the last date of production of the Equipment and related accessories;
    2. ensure that parts required to make the Equipment operational are delivered to the Purchaser within twenty- four (24) hours after a request has been made by the Purchaser for additional parts;
    3. provide full access to telephone technical support and on-line technical support, at no charge, as long as the Equipment remains in use by the Purchaser; and
    4. subject to (a) above, provide the Purchaser with a one (1) year written notification of the Equipment parts that are no longer being made available
  17. Response Time to Malfunctions

    At any time when the Purchaser is using the Equipment, the Supplier’s response to malfunctions shall be two (2) hours by telephone and twelve (12) hours on-site if the malfunction cannot be resolved over the telephone. In the event that a malfunction cannot be resolved within twenty-four (24) hours of the initial telephone call, a loaner system or component of equal or superior performance, satisfactory to the Purchaser, shall be provided immediately or made available within fortyeight (48) hours of the initial telephone call at no charge to the Purchaser. During the Warranty Period, there shall be no charge for the services referred to in this section.

  18. Service Records

    The Supplier will submit to the Medical Engineering department of the Purchaser a detailed service report for any service work performed on the Equipment. The service report shall include the problem(s) identified, parts serviced or replaced, materials used, any costs associated with this service and appropriate technical values prior to and post repair calibration or certification. The labour and parts costs shall be itemized separately. The Supplier will notify the Medical Engineering department of the Purchaser of any service visits made on-site.

  19. Upgrades

    Software, firmware or hardware changes to the Equipment which are corrective in nature and are initiated due to errors or as a result of any action taken pursuant to Section 25, Medical Alerts and Safety Notifications, shall be delivered and installed at no charge, as long as the Equipment is still being used or the Purchaser still requires the Equipment. Software, firmware or hardware changes, which solely enhance existing features, shall also be provided at no charge. The Supplier shall notify the Medical Engineering department of the Purchaser in writing of any software, firmware or hardware changes or enhancements as soon as they become available

  20. Electrical Equipment

    All electrical Equipment purchased pursuant to this Purchase Order shall be authorized or approved in accordance with the Ontario Electrical Safety Code, current as at the date of Purchase, by a Certification Organization, accredited with the Standards Council of Canada Act (Canada), and shall bear the Certification Organization’s mark which identifies equipment certified for use in Canada. Certification shall be to the standard that is appropriate for the intended use of the Equipment at the Purchaser’s facilities.

  21. Licenses

    All Equipment, which includes any products or goods that are being purchased pursuant to this Purchase Order, that is defined as a Device under Food and Drugs Act (Canada) and as a Medical Device under the Food and Drugs Act (Canada), Medical Devices Regulations shall be licensed with Health Canada, Therapeutic Products Directorate, Medical Devices Bureau, unless it is exempted under the Food and Drugs Act (Canada), Medical Devices Regulations. The Supplier shall have a Medical Device Establishment License under the Food and Drugs Act (Canada), Medical Devices Regulations unless it is exempted under the Food and Drugs Act (Canada), Medical Devices Regulations. At the time of purchase, the Supplier shall provide satisfactory evidence as applicable:

    1. that the Equipment is validly licensed with Health Canada, Therapeutic Products Directorate, Medical Devices Bureau;
    2. that the Supplier has a valid Medical Device Establishment License with Health Canada, Health Products and Food Branch Inspectorate; or
    3. that there is an exemption for either the Medical Device License or the Medical Device Establishment License.
  22. Latex

    The Supplier shall provide the following information with respect to the Equipment, at the time of delivery or before if requested, whether:

    1. the Equipment contains any latex;
    2. the packaging of the Equipment contains any latex; and
    3. the Equipment indicates on the smallest unit packaging if there is latex in the Equipment or if it is latex-free.The Purchaser requests the right to ask for additional information with respect to latex.
  23. Customs

    All commercial customs documents, including but not limited to commercial invoices, Canada Customs Invoices, and bills of lading, as applicable, shall be fully and satisfactorily completed in accordance with Canada Border Services Agency (“CBSA”) requirements. The Supplier shall obtain from the Purchaser and show on the relevant commercial documents all that are accessible of the following: the Purchase Order Number or the department name of the Purchaser purchasing the Equipment. Equipment eligible for duty free entry into Canada according to NAFTA shall be accompanied by a fully completed NAFTA Certificate of Origin or Statement of Origin, stamped or printed. Penalties assessed by CBSA due to incomplete, inaccurate or missing information on a commercial customs document shall be the responsibility of the Supplier, shall be charged to and paid by the Supplier or shall be deducted from any payment owing to the Supplier.

  24. Indemnification

    The Supplier shall be responsible for and shall save harmless and indemnify the Purchaser, the Purchaser’s employees, subcontractors, agents, officers and directors from and against all losses, costs, damages, suits, claims and demands of every nature whatsoever arising out of or by reason of the Equipment delivered or work performed pursuant to this Purchase Order, performance or purported performance of the terms and conditions of this Purchase Order by the Supplier or the Supplier’s employees, subcontractors, agents, officers and directors, including without limitation those made or sustained in respect of property damage, personal injury (including death) and infringement of any intellectual property right, including but not limited to copyright, trademark, patent or trade secret.

  25. Medical Alerts and Safety Notifications

    In the event that a medical alert, recall, safety notification, advisory or warning is issued or communicated, at any time, by the Supplier or manufacturer of the Equipment or a recognized reporting agency involving any of the Equipment delivered to any of the addresses set out in the Contact Schedule or such other designated destination or posted on the Health Canada Web site, the Supplier shall:

    1. communicate the medical alert, recall safety notification, advisory or warning by registered mail and by facsimile to the appropriate location(s) as listed on the Contact Schedule;
    2. follow any Health Canada protocols and requirements; and
    3. take all steps necessary to remedy the situation at no cost to the Purchaser.The supplier shall also:
      1. inform the Purchaser of any possible design defect or malfunction condition occurring anywhere in the world with the Equipment, or equipment similar to the Equipment supplied under this Purchase Order, at its earliest possible opportunity, but in no event, more than five (5) days after the Supplier becomes aware of the existence of such a defect or malfunctioning condition; and
      2. communicate the situation set out in Section 25 (i) to the Purchaser in the same manner as set out in Section 25 (a) above.
  26. Confidentiality

    All information which the Supplier receives or acquires from the Purchaser either in writing, orally or through observation of the Purchaser’s operation, or in the course of the Supplier’s fulfilling its obligations hereunder, shall be held by the Supplier in confidence at all times and the Supplier shall not use the information unless required by this Purchase Order. Accordingly, the Supplier shall ensure that all recipients of the said information, including the Supplier’s own employees, subcontractors, agents, officers and directors assume obligations identical in principle with those which the Supplier assumes under this section.

  27. FIPPA

    The Supplier and the Purchaser acknowledge and agree that as of January 1, 2012, the Freedom of Information and Protection of Privacy Act (Ontario) (“FIPPA”) applies to and governs certain information. The Purchaser will maintain the confidentiality of this information in accordance with the provisions of FIPPA. However, the Supplier acknowledges and agrees that FIPPA may also require the disclosure of such information to third parties.

  28. Publicity

    The Supplier shall not, in any of its advertising or otherwise, indicate that it has supplied or may in the future supply goods to the Purchaser or use the Purchaser’s name for the purpose of advertising or solicitation of business without the prior written consent of the Purchaser.

  29. Non-Waiver

    Failure of the Purchaser to insist upon strict performance of any of the terms and conditions, or to exercise any rights or remedies provided in this Purchase Order or by law, or to properly notify the Supplier in the event of breach, or the acceptance of or payment for any Equipment or approval of design, shall not release the Supplier of any warranties or obligations of this Purchase Order.

  30. Insurance

    The Supplier shall maintain insurance covering public liability, bodily injury and property damage, product and completed operations liability and contractual liability in amounts satisfactory to and with a company approved by the Purchaser. Such policy shall contain a cross-liability clause; an endorsement adding the Purchaser as an additional insured; and an endorsement stating that the policies shall not be cancelled, allowed to expire or materially changed without thirty (30) days prior written notice to the Purchaser. Upon request, the Supplier shall provide a certificate of liability insurance setting out the insurance coverage referred to in this section.

  31. Governing Law

    This Purchase Order shall be construed under and governed by the laws of the Province of Ontario, Canada, except that the United Nations Conventions on Contracts for the International Sale of Goods shall not apply.

  32. Assignment

    The Supplier shall not assign, subcontract or otherwise transfer this Purchase Order, in whole or in part, by operation of law or otherwise, without the express written consent of the Purchaser. The Supplier agrees that the Purchaser may assign, subcontract and transfer its rights and remedies under this Purchase Order, in whole or in part.

  33. Survival

    In addition to the length of survival of any provision which may be explicitly stated in this Purchase Order, all of the indemnifications and confidentiality obligations, made by the Supplier and set out in this Purchase Order, shall survive the expiry or termination of this Purchase Order, as shall all other provisions of this Purchase Order which, by their nature, might reasonably be expected to survive.

  34. Compliance with Accessibility Standards

    The goods and/or services provided hereunder shall comply with applicable accessibility standards under the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations. If requested by the Purchaser, acting reasonably, the Supplier shall provide evidence of the policies, procedures and training practices that it has implemented to comply with the foregoing. The Supplier shall comply, and shall ensure that its personnel read and comply, with all Purchaser policies in respect of the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations, as may be applicable to the goods and/or services.

  35. AODA Compliance Procedure

    Plexxus will manage complaints efficiently, fairly, effectively, and uniformly. In the event that an AODA complaint is registered in respect of any aspect of the competitive procurement process, the complainant shall submit the complaint in writing by mail, fax or email to Plexxus, including the following:

    1. specific identification of the AODA accessibility requirement that is alleged to have been breached;
    2. specific description of each act alleged to have breached the AODA requirement;
    3. precise statement of the relevant facts;
    4. identification of the issues to be resolved;
    5. complainant’s arguments and supporting documentation; and
    6. complainant’s requested remedy.Once a written complaint has been submitted to Plexxus (to the contact identified in the procurement document or contract), receipt will be acknowledged within five (5) business days. If the information regarding the complaint is incomplete, Plexxus will contact the complainant within ten (10) business days. Anonymous complaints will not be processed through this protocol.

Contact Schedule

Note to Supplier: The Supplier shall select and use the appropriate site-specific information as applicable.

Delivery (Section 5), Inspection (Section 7), Manuals and Bulletins (Section 15), Service Records (Section 18), and Upgrades (Section 19):

Member Hospitals
Holland Bloorview Kids Rehabilitation Hospital
Biomedical Engineering Department
150 Kilgour Road
Toronto Ontario M4G 1R8
Phone: (416) 425-6220
Lakeridge Health
Biomedical Engineering Department
1 Hospital Court
Oshawa Ontario L1G 2B9
Phone: (905) 576-8711 x4386 Facsimile: (905) 721-4774
North York General Hospital
Biomedical Engineering Department
4001 Leslie Street
Toronto Ontario M2K 1E1
Phone: (416) 756-6000 x4356 Facsimile: (416) 756-6489
Sunnybrook Health Sciences Centre – Holland Orthopaedic & Arthritic Centre
Biomedical Engineering
2075 Bayview Avenue, DG24 Toronto, Ontario M4N 3M5
Phone: (416) 480-6100 x4413 Facsimile: (416) 480-6866
Scarborough Health Network – Centenary Site
Biomedical Engineering Department 2867 Ellesmere Road Toronto, Ontario M1E 4B9 Phone: (416) 5620-1926 Facsimile: (416) 281-7422
Scarborough Health Network – General Site
Biomedical Engineering Department
3050 Lawrence Avenue East Toronto Ontario M1P 2V5
Phone: (416) 438-2911 x623
Sinai Health System
Biomedical Engineering
600 University Avenue, Room 139 Toronto, Ontario M5G 1X5
Phone: (416) 586-4800 x8217 Facsimile: (416) 586-8788
Toronto East Health Network Biomedical Engineering Department
825 Coxwell Avenue
Toronto Ontario M4C 3E7
Phone: (416) 469-6803 x6803 Facsimile: (416) 469-7704
Unity Health Toronto – St. Joseph’s Health Centre Campus
Clinical Engineering Department
30 The Queensway
Toronto Ontario M6R 1B5
Phone: (416) 530-6486 x3622 or 6039 Facsimile: n/a
University Health Network –Toronto General Hospital
Medical Engineering
200 Elizabeth Street, NCSB 3C 438 Toronto, Ontario M5G 2C4
Phone: (416) 340-3633
Facsimile: (416) 340-4955
University Health Network – Toronto Western Hospital
Medical Engineering
399 Bathurst Street, MP 4-310 Toronto, Ontario M5T 2S8
Phone: (416) 603-5175
Facsimile: (416) 603-5615
University Health Network – Princess Margaret Hospital
Medical Engineering
610 University Avenue, 12-208 Toronto, Ontario M5G 2M9
Phone: (416) 946-2116
Facsimile: (416) 946-2826
University Health Network – Toronto Rehabilitation Institute
550 University Avenue
Basement – Room B27
Toronto, Ontario M5G 2A2
Phone: (416) 597-3422 x3436
Fax: (416) 597-7037
Women’s College Hospital Biomedical Engineering
76 Grenville Street
Toronto, Ontario M5S 1B2
Phone: (416) 323-6029
Facsimile: (416) 323-6303
Customer Hospitals
Mackenzie Health
10 Trench Street
Richmond Hill, Ontario L4C 4Z3 Phone: (905) 883-1212
Markham Stouffville Hospital Biomedical Department
381 Church Street
Markham, Ontario L3P 7P3
Phone: (905) 472-7000
Peterborough Regional Health Centre
Biomedical Engineering
1 Hospital Drive
Peterborough, Ontario K9J 7C6
Phone: (705) 743-2121
biomed@prhc.on.ca
Ross Memorial Hospital Biomedical Engineering Department
10 Angeline Street North
Lindsay Ontario K9V 4M8
Phone: (705) 328-6111 x4255 Facsimile: N/A
Email: biomed@rmh.org
Royal Victoria Regional Health Centre
Biomedical Engineering
201 Georgian Drive
Barrie, Ontario L4M 6M2
Phone: (705) 728-9090 x44339
Southlake Regional Health Centre
Biomedical Engineering
596 Davis Drive
Newmarket, Ontario L3Y 2P9
Phone: (905) 895-4521 x2567 biomed@southlakeregional.org

Cleaning, Disinfecting and Sterilization (Section 14):

Member Hospitals
Holland Bloorview Kids Rehabilitation Hospital
Central Processing Department
150 Kilgour Road
Toronto, Ontario M4G 1R8
Phone: (416) 425-6220
Lakeridge Health
Central Processing Department
1 Hospital Court
Oshawa, Ontario L1G 2B9
Phone: (905) 576-8711 x3340
Facsimile: n/a
North York General Hospital
Central Processing Department
4001 Leslie Street
Toronto, Ontario M2K 1E1
Phone: (416) 756-6733
Facsimile: (416) 756-6159
Sunnybrook Health Sciences Centre
Medical Device Reprocessing Centre
2075 Bayview Avenue, MB330
Toronto, Ontario M4N 3M5
Phone: (416) 480-6100 x2786
Facsimile: (416) 480-4499
Sunnybrook Health Sciences Centre – Holland Orthopaedic & Arthritic Centre
Medical Device Reprocessing Centre
43 Wellesley Street East, 066A
Toronto, Ontario M4Y 1H1
Phone: (416) 480-6100 x2786
Facsimile: (416) 480-4499
Scarborough Health Network – Centenary Site
Central Processing Department
2867 Ellesmere Road
Toronto, Ontario M1E 4B9
Phone: (416) 284-8131 x5220
Facsimile: n/a
Scarborough Health Network – General Site
Central Processing Department
3050 Lawrence Avenue East
Toronto, Ontario M1P 2V5
Phone: (416) 438-2911 x6712
Facsimile: (416) 438-6229
Sinai Health System
Central Processing Department
600 University Avenue, Room 108
Toronto, Ontario M5G 1X5
Phone: (416) 586-4800 x5028
Facsimile: (416) 586-5901
Toronto East Health Network
Medical Device Reprocessing Department
825 Coxwell Avenue
Toronto, Ontario M4C 3E7
Phone: (416) 469-6580 x6469
Facsimile: (416) 469-6465
University Health Network – Toronto General Hospital and Princess Margaret Hospital
Medical Device Reprocessing Department
200 Elizabeth Street, NU 3-104
Toronto, Ontario M5G 2C4
Phone: (416) 340-3102 Facsimile: (416) 340-3628
University Health Network – Toronto Western Hospital
Medical Device Reprocessing Department
399 Bathurst Street, FP B-146
Toronto, Ontario M5T 2S8
Phone: (416) 603-5878 Facsimile: (416) 603-5438
University Health Network – Toronto Rehabilitation Institute
Housekeeping
550 University Avenue Basement – Room B23
Toronto, Ontario M5G 2A2
Phone: (416) 597-3422 x3071 Facsimile: n/a
Unity Health Toronto – St. Joseph’s Health Centre Campus
Medical Device Reprocessing Department
30 The Queensway
Toronto, Ontario M6R 1B5
Phone: (416) 530-6147
Facsimile: (416) 530-6765
Women’s College Hospital
MDRC Site Manager, Steripro Canada Inc.
76 Grenville Street
Toronto, Ontario M5S 1B2
Phone: (416) 323-6400 x4000
Customer Hospitals
Mackenzie Health
10 Trench Street
Richmond Hill, Ontario L4C 4Z3
Phone: (905) 883-1212
Markham Stouffville Hospital
381 Church Street
Markham, Ontario L3P 7P3
Phone: (905) 472-7000
Peterborough Regional Health Centre
Sterile Processing Department
1 Hospital Drive
Peterborough, Ontario K9J 7C6
Phone: (705) 743-2121
Ross Memorial Hospital
Medical Device Reprocessing Department
10 Angeline Street North
Lindsay, Ontario K9V 4M8
Phone: (705) 328-6111 x4390
Facsimile: n/a
Email: mdrdstaff@rmh.org
Royal Victoria Regional Health Centre
Medical Device Reprocessing Department
201 Georgian Drive
Barrie, Ontario L4M 6M2
Phone: (705) 728-9090 x47413
Southlake Regional Health Centre
Sterile Processing Department
596 Davis Drive
Newmarket, Ontario L3Y 2P9
Phone: (905) 895-4521, x2940
Facsimile: n/a

Medical Alerts and Safety Notifications (Section 25)

Member Hospitals
Holland Bloorview Kids Rehabilitation Hospital
Purchasing Department
150 Kilgour Road
Toronto, Ontario M4G 1R8
Phone: (416) 424-3855 x3402
Facsimile: (416) 753-6032
Lakeridge Health
Purchasing Department
850 Champlain Ave.
Oshawa Ontario L1J 8R2
Phone: (905) 576-8711 x4424
Facsimile: (905) 743-5307 Email: recallsandalerts@lakeridgehealth.on.ca
North York General Hospital
Biomedical Purchasing Department
4001 Leslie Street
Toronto Ontario M2K 1E1
Phone: (416) 756-6844 x4356
Facsimile: (416) 756-6051
Sunnybrook Health Sciences Centre
Orthopaedic & Arthritic Centre
Biomedical Engineering
2075 Bayview Avenue, DG24
Toronto, Ontario M4N 3M5
Phone: (416) 480-6100 x4413
Facsimile: (416) 480-6866
Scarborough Health Network
Purchasing Department
3050 Lawrence Avenue East
Toronto, Ontario M1P 2V5
Phone: (416) 438-2911 x6833
Direct line: (416) 431-8127
Facsimile: (416) 438-6229
Sinai Health System
Biomedical Engineering
600 University Avenue, Room 139
Toronto, Ontario M5G 1X5
Phone: (416) 586-4800 x8217
Facsimile: (416) 586-8788
Toronto East Health Network
Purchasing Department
825 Coxwell Avenue
Toronto Ontario M4C 3E7
Phone: (416) 469-6580 x6460
Facsimile: (416) 469-6465
Unity Health Toronto – St. Joseph’s Health
Centre Campus
Purchasing Department
30 The Queensway
Toronto Ontario M6R 1B5
Email: Purchasing@stjoestoronto.ca
Phone: (416) 530-6101 x3874
Facsimile: (416) 530-6346
University Health Network – Toronto General
Hospital
Medical Engineering
200 Elizabeth Street, NCSB 3C 438
Toronto, Ontario M5G 2C4
Phone: (416) 340-3633
Facsimile: (416) 340-4955
University Health Network – Toronto Rehabilitation Institute
Risk Management
130 Dunn Avenue
Toronto, Ontario M6R 2R7
Phone: (416) 597-3422 x3436
Facsimile: (416) 597-7037
Women’s College Hospital
Biomedical Engineering
76 Grenville Street
Toronto, Ontario M5S 1B2
Phone: (416) 323-6029 Facsimile: (416) 323-6303
In all instances to:
Plexxus – Clinical Resources
One Dundas Street West
Suite 1700, P.O. Box 83
Toronto Ontario M5G 1Z3
Phone: (416) 673-5600 x5666
Email: Clinicalresource@plexxus.ca
Customer Hospitals
Mackenzie Health
10 Trench Street
Richmond Hill, Ontario L4C 4Z3
Phone: (905) 883-1212
Markham Stouffville Hospital
Biomedical Department
381 Church Street
Markham, Ontario L3P 7P3
Phone: (905) 472-7000
Peterborough Regional Health Centre
recallsandalerts@prc.on.ca
Ross Memorial Hospital
Quality & Professional Practice
10 Angeline Street North
Lindsay, Ontario K9V 4M8
Phone: (705) 328-6111 x4390
Facsimile: n/a
Email: medicalalerts@rmh.org
Royal Victoria Regional Health Centre
Quality and Risk Management
201 Georgian Drive
Barrie, Ontario L4M 6M2
Phone: (705) 728-9090 x42040
Email: alertsandrecalls@rvh.on.ca
Southlake Regional Health Centre
Sterile Processing Department
596 Davis Drive
Newmarket, Ontario L3Y 2P9
Phone: (905) 895-4521, x2940